Refund And Dispute Policy

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 Refund & Dispute Policy
BPO Outsourcing Services FZCO provides business services on a contractual and service-delivery basis. Payments for services already delivered, hours already worked, completed onboarding, setup, or reserved staffing are generally non-refundable unless otherwise agreed in writing. If a duplicate charge or billing error occurs, please contact us promptly at [your email]. To request review of a charge, include your company name, invoice number, payment date, amount, and reason for the request. We review refund requests on a case-by-case basis and aim to respond within 5–10 business days. If approved, refunds are returned to the original payment method, subject to banking and processor timelines. Before opening a payment dispute, please contact us so we can try to resolve the issue directly.